Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can diagnose and repair track misalignment within a single service visit, typically taking 1-2 hours. For emergency situations, our rapid response team can often arrive within 2 hours of your call. Track misalignment is one of the most common issues we handle at Willoughby Garage Doors, and our certified technicians carry all necessary tools and parts to complete the repair on-site. We'll thoroughly inspect both tracks, check the rollers, and ensure your door operates smoothly and safely before we leave. Most repairs are covered under our 2-year warranty on parts and labor.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur for several reasons. The most common cause is impact damage from a vehicle or large object hitting the door or tracks. Over time, worn rollers can cause the door to shift off-track as they no longer glide smoothly. Loose mounting brackets are another frequent culprit—the constant vibration from daily use can loosen bolts and screws. In older homes, foundation settling can affect the garage structure and throw tracks out of alignment. Additionally, debris buildup and rust in the tracks can prevent smooth operation. Regular maintenance, including lubrication and hardware tightening, can help prevent most causes of misalignment. We recommend annual professional inspections to catch minor issues before they become major problems.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes, we offer flexible financing options for larger installations including industrial and commercial garage doors. We understand that a new industrial door is a significant investment, so we work with several financing partners to provide competitive rates and terms that fit your budget. Options include 0% interest promotions (when available), low monthly payment plans, and terms ranging from 12 to 60 months. During your free estimate appointment, our technician will discuss all available financing options and help you find the solution that works best for your business. We can also work with property managers and business owners on custom payment arrangements for larger projects. Contact us today to learn about our current financing offers and get a free, no-obligation quote.

Question 4

What's included in your 2-year warranty?

Accepted Answer

Our comprehensive 2-year warranty covers all parts and labor on services we perform. This means if any component we installed or repaired fails within two years due to defects in materials or workmanship, we'll return to fix it at absolutely no charge—no service fees, no parts costs, no hidden expenses. This warranty is in addition to manufacturer warranties on new doors and openers, which often extend coverage even further. We keep detailed records of all work performed, so making a warranty claim is simple and hassle-free. Our warranty reflects our confidence in our work and our commitment to your complete satisfaction.

Question 5

How often should I schedule professional maintenance?

Accepted Answer

We recommend professional maintenance at least once per year, with homeowner visual inspections and lubrication every 3-4 months. Annual professional maintenance is especially important in Northeast Ohio, where temperature extremes and road salt exposure can accelerate wear on your garage door system. Regular maintenance extends your door's lifespan by catching small problems before they become expensive repairs. It also maintains your warranty coverage—many manufacturer warranties require proof of regular maintenance. Our maintenance plans include priority scheduling, so you get faster service when you need it, plus discounts on any repairs that may be needed.

Question 6

Are your technicians certified?

Accepted Answer

Absolutely! All our technicians are factory-trained and certified in the installation and repair of all major garage door brands. We're proud members of IDEA (International Door Association), which requires ongoing education and adherence to industry best practices. Our team maintains full licensing through the state of Ohio, and we carry comprehensive bonding and insurance to protect both our technicians and your property. Each technician undergoes regular training to stay current with the latest garage door technologies, safety standards, and manufacturer specifications. When a Willoughby Garage Doors technician arrives at your home, you can trust you're getting service from a true professional.

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